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Commercial ice machine making ice but not dropping it

Ice machine is making ice that is not dropping? Book a commercial equipment technician to diagnose the problem.

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Participating companies

Matching commercial kitchen & refrigeration equipment repair companies

2 participating commercial equipment service companies match the current details.

Level Appliance Service

$149 diagnostic visit

Same-day visits may be available when a live arrival window is shown.

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MyK Appliance Service (MyKaS)

$109 diagnostic visit

Same-day visits may be available when a live arrival window is shown.

Check exact times

Observed harvest

Keep ice release separate from ice production

Describe whether ice is visible but remains in place, whether the condition is intermittent, and whether the machine continues to run. Include any safe-to-observe display message or model information.

Do not force ice free or alter controls to determine a cause. This page is a route to a commercial diagnostic visit, not a repair instruction.

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Commercial ice machine production and harvest problems