5-Year Repair Warranty
Refrigerator Stopped Cooling: Next Steps
Note when cooling stopped and any visible symptoms before arranging a diagnostic visit.
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Safe next step
Preserve the facts for the service request
Record when cooling changed, the displayed or observed temperature if available, and whether the freezer is also affected. Follow applicable food-safety guidance from an authoritative local or federal source for food decisions; this booking page does not assess food safety or replace that guidance.
Use the focused not-cooling or compartment-specific page when you want to give the diagnostic request a more precise symptom.
Service request
Have these details ready
- When cooling changed
- Whether the freezer is also affected
- Any temperature reading or alert
- Brand and model, when known
- Service ZIP code
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